Why Work With Spartan Support

Example responsibilities may include
• Data entry and record keeping
• Prepare reports and create presentation templates
• Respond to customer inquiries via online chat
• Preparing sales invoices and contracts
• Update customer records and marketing lists

Qualities
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner

Example responsibilities may include

• Assist with daily calendar management, task scheduling, and email correspondence.
• Coordinate travel logistics and arrangements.
• Conduct online research and compile email summaries based on findings.
• Attend executive meetings, ensuring accurate minute-taking, note compilation, and action point tracking.
• Prioritize tasks for various teams, monitor progress, and provide regular updates to senior management.
• Assist with expense reconciliation, financial tracking, and bank account oversight.
• Handle office administrative tasks as directed and as necessary.
• Manage and organize internal documents, promotional materials, and digital folder structures.
• Act as a liaison between the executive and other departments, ensuring smooth communication and prompt resolution of requests and queries.

Qualities 

• Exceptional attention to detail and organizational capabilities.
• Outstanding written and verbal communication proficiency.
• A minimum of three years of experience in an executive assistant role.
• Proficiency in MS Office Suite, especially Excel and Outlook.
• Ability to adapt and thrive in a fast-paced environment.

Example responsibilities may include

• Assist with daily calendar management, task scheduling, and email correspondence.
• Coordinate travel logistics and arrangements.
• Conduct online research and compile email summaries based on findings.
• Attend executive meetings, ensuring accurate minute-taking, note compilation, and action point tracking.
• Prioritize tasks for various teams, monitor progress, and provide regular updates to senior management.
• Assist with expense reconciliation, financial tracking, and bank account oversight.
• Handle office administrative tasks as directed and as necessary.
• Manage and organize internal documents, promotional materials, and digital folder structures.
• Act as a liaison between the executive and other departments, ensuring smooth communication and prompt resolution of requests and queries.

Qualities

• Exceptional attention to detail and organizational capabilities.
• Outstanding written and verbal communication proficiency.
• A minimum of three years of experience in an executive assistant role.
• Proficiency in MS Office Suite, especially Excel and Outlook.
• Ability to adapt and thrive in a fast-paced environment.

Example responsibilities may include

• Manage and organize the client’s calendar, schedule appointments, and set reminders.
• Coordinate travel arrangements, including flight bookings, hotel reservations, and transportation.
• Conduct online research on various topics as directed and provide concise summaries.
• Assist with occasional business tasks, ensuring they align with the client’s objectives.
• Manage and organize personal documents, ensuring confidentiality.
• Handle online errands, including shopping, bill payments, and reservations.
• Liaise with other staff members, vendors, and service providers to ensure seamless operations.
• Assist in planning and organizing personal events or family gatherings.
• Handle sensitive personal information with discretion and ensure data protection.
• Provide daily or weekly reports on completed tasks and upcoming schedules.

Qualities 

• Proven experience as a personal assistant or in a similar role.
• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Proficiency in MS Office Suite, especially Excel and Outlook.
• Ability to adapt to changing priorities and multitask effectively.
• Discretion and confidentiality are paramount.
• Technical proficiency, including familiarity with G-suite and other online tools.
• A proactive approach to tasks, with the ability to work independently

Example responsibilities may include

•  Enter information into databases as collected upon forms or spreadsheets
• Review all data for errors and report any unusual findings to management
• Collect and determine the completion of all information before entering data into software programs

Qualities 

• Attention to detail
• Proficient in using Microsoft Excel / Google Sheets

Example responsibilities may include

• Creating engaging and on-brand social media content across all brands.
• Creating and editing short videos for Reels, TikTok, and other platforms.
• Developing a well-organized and consistent social and email engagement program.
• Creating a content calendar and scheduling posts across social media accounts.
• Managing the company’s Facebook page, Instagram account, and LinkedIn Profile.
• Community lead engagement, responding to follower messages and interactions.
• Proactively messaging influencers or related companies via posting or DM to increase social engagement.
• Provide recommendations on social media strategies and regular reporting on activity and social engagement growth.
• Brainstorming new and creative growth strategies to grow social audiences.
• Assisted with trade show event coordination and engagement strategies.
• Tracking and reporting results of socially driven campaign

Qualities 

• Provide a portfolio sample of previous social media content.
• Excellent written and verbal communication skills.
• At least two years of experience creating content for social media and managing          social media accounts.
• Proficient in MS Office, Windows, and Google tools.
• Bachelor’s degree in marketing or design/creative field.
• 3-5 years of experience managing and growing a professional Social Media account.
• Previous experience or interest in the specific industry.
• Proficiency in Adobe Photoshop.
• Ability to create engaging content for various social media platforms.
• Experience with advertising on social media platforms.
• Proficient in using social media management tools such as Hootsuite or Buffer.
• Experience in managing and leveraging social media for consumer and tech brands.

Example responsibilities may include
• Answering online chat inquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Qualities
• Strong written English and communication skills
• Attention to detail
• Works efficiently and with minimal daily supervision

Example responsibilities may include:
• Answering phone, video call, ticketing, and online chat inquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers 

Qualities
• Strong written English and communication skills
• Attention to detail

Example responsibilities may include

• Promptly handle inbound sales calls and emails, ensuring a positive and professional customer experience.
• Understand and assess the needs and concerns of potential customers, offering relevant products or services as solutions.
• Achieve and surpass sales targets by converting leads into closed-won customers.
• Build and nurture relationships with customers, ensuring their needs are met and addressing any post-sales concerns or inquiries.
• Follow up with customers post-purchase to ensure satisfaction, gather feedback, and encourage repeat business.
• Maintain accurate and up-to-date records of all customer interactions, sales progress, and feedback in the CRM or relevant system.
• Collaborate with other members of the sales team, sharing insights, and working together to achieve collective sales goals.
• Continuously update oneself with the latest product knowledge, sales techniques, market trends, and competitive insights.

Qualities 

• Proven track record of success in sales, especially in an inbound sales or customer service environment.
• Exceptional communication skills, both verbal and written, with the ability to articulate complex information in a clear and concise manner.
• Ability to thrive in a fast-paced environment, handling multiple tasks and inquiries simultaneously.
• Strong customer service orientation, with a genuine desire to assist, solve customer queries, and build lasting relationships.
• Ability to work both independently and collaboratively within a team.
• Strong organizational skills, with an emphasis on detail, accuracy, and multitasking
• Proficiency in using CRM software, sales tools, and other relevant technologies.

Example responsibilities may include

• Research and identify potential leads using various online and offline methods without voice-based contacts such as phone or video calls. 
• Maintain, track, and update leads in the CRM system, ensuring data accuracy.
• Engage with prospects through direct email marketing campaigns.
• Qualify leads by assessing their interest and fit for the company’s offerings.
• Conduct market research to understand industry trends and identify potential areas of opportunity.
• Design and implement client or market surveys to gather insights about potential leads.
• Collaborate with the sales team to ensure a smooth transition of qualified leads.
• Monitor and report on lead generation metrics, providing insights for improvement.

Qualities

• Minimum of 1-2 years of experience in B2B/B2C lead gen or a similar role.
• Proficiency in CRM software, MS Excel, and other relevant tools.
• Excellent verbal and written communication skills.
• Strong project management skills with the ability to multitask and prioritize.
• Knowledge of lead generation best practices and industry standards.

Example responsibilities may include

• Research and identify potential leads using various online and offline methods with voice-based contacts such as phone or video calls. 
• Maintain, track, and update leads in the CRM system, ensuring data accuracy.
• Engage with prospects through direct email marketing campaigns.
• Qualify leads by assessing their interest and fit for the company’s offerings.
• Conduct market research to understand industry trends and identify potential areas of opportunity.
• Design and implement client or market surveys to gather insights about potential leads.
• Collaborate with the sales team to ensure a smooth transition of qualified leads.
• Monitor and report on lead generation metrics, providing insights for improvement.

Qualities

• Minimum of 1-2 years of experience in B2B/B2C lead gen or a similar role.
• Proficiency in CRM software, MS Excel, and other relevant tools.
• Excellent verbal and written communication skills.
• Strong project management skills with the ability to multitask and prioritize.
• Knowledge of lead generation best practices and industry standards.

Example responsibilities may include

• Cold call real estate sellers from provided lead lists
• Qualify sellers and properties over the phone
• Schedule appointments for the acquisition team to visit potential investment properties
• Log all calls and appointment details in the CRM (Folio)
• Achieve daily and weekly appointment-setting targets
• The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
• They will use an internal CRM to log calls and appointments.
• They will report directly to the client and work independently once trained on the process

Qualities

• 1+ years experience in cold calling and/or appointment setting
• Real estate and/or sales experience preferred
• Clear phone voice and strong communication skills
• Motivated self-starter who can work independently
• Organized and detail-oriented
• Familiarity with CRMs

Example responsibilities may include

• Accurately record daily financial transactions and complete the posting process.
• Generate, send, and follow up on invoices.
• Reconcile financial discrepancies by collecting and analyzing account information.
• Maintain a systematic record of financial documents and ensure they are up-to-date.
• Process accounts receivable/payable and handles payroll efficiently.
• Prepare monthly, quarterly, and annual financial statements.
• Collaborate with the accounting team to prepare for audits and other financial reviews.
• Stay updated with financial policies, regulations, and legislation.

Qualities

• Proven bookkeeping experience with a strong attention to detail.
• Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
• Strong mathematical and analytical skills.
• Ability to handle sensitive and confidential information with discretion.
• Knowledge of generally accepted accounting principles and procedures.
• Experience in bookkeeping for international clients.
• Familiarity with multiple accounting software platforms.
• A degree or certification in Finance, Accounting, or a related field.
• Strong interpersonal skills and the ability to work in a team environment.
• Experience in managing financial records for small to medium-sized businesses.

Example responsibilities may include

• Prepare, examine, and analyze financial statements and reports to ensure accuracy and compliance with established financial standards and regulations.
• Develop, implement, and maintain financial data bases, computer software systems, and manual filing systems.
• Prepare and analyze budgets, comparing budgeted costs to actual costs.
• Analyze business operations, trends, costs, revenues, financial commitments, and obligations to project future revenues and expenses.
• Provide strategic financial recommendations based on financial analysis.
• Liaise with external auditors, tax agents, and regulatory bodies, ensuring all required documentation is available and compliant.
• Collaborate with management teams to provide insights and data-driven financial decisions.
• Stay updated with the latest financial and tax regulations and ensure the company’s financial practices are in line with statutory regulations and legislation.

Qualities

• Bachelor’s degree in Accounting, Finance, or a related field.
• Strong attention to detail and problem-solving skills.
• Proficiency in accounting software and tools.
• Excellent analytical and numerical abilities.
• Strong ethical standards and integrity in professional conduct.
• Effective communication skills, both written and verbal.

Example responsibilities may include

• Prepare, examine, and analyze financial statements and reports to ensure accuracy and compliance with established financial standards and regulations.
• Develop, implement, and maintain financial data bases, computer software systems, and manual filing systems.
• Prepare and analyze budgets, comparing budgeted costs to actual costs.
• Analyze business operations, trends, costs, revenues, financial commitments, and obligations to project future revenues and expenses.
• Provide strategic financial recommendations based on financial analysis.
• Liaise with external auditors, tax agents, and regulatory bodies, ensuring all required documentation is available and compliant.
• Collaborate with management teams to provide insights and data-driven financial decisions.
• Stay updated with the latest financial and tax regulations and ensure the company’s financial practices are in line with statutory regulations and legislation.

Qualities

• Bachelor’s degree in Accounting, Finance, or a related field.
• Strong attention to detail and problem-solving skills.
• Proficiency in accounting software and tools.
• Excellent analytical and numerical abilities.
• Strong ethical standards and integrity in professional conduct.
• Effective communication skills, both written and verbal.

Example responsibilities may include

• This role involves providing technical assistance and support related to computer systems, hardware, and software, as well as responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
• Provide first-level contact and convey resolutions to customer issues.
• Properly escalate unresolved queries to the next level of support.
• Track, route, and redirect problems to correct resources.
• Update customer data and produce activity reports.
• Walk customers through problem-solving processes.
• Follow up with customers, provide feedback and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation, and closure.
• Recommended procedure modifications or improvements.
• Preserve and grow your knowledge of help desk procedures, products, and services.

Qualities

• Proven working experience in providing help desk support.
• Proficiency in English.
• Working knowledge of help desk software, databases, and remote control.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.

Example responsibilities may include

• This role requires a deeper understanding of IT systems and the ability to troubleshoot, diagnose, and resolve advanced technical issues. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to delivering exceptional customer service.
• Provide second-level contact and support for customers with hardware, software, and application problems.
• Diagnose and resolve more complex technical issues reported by users.
• Escalate unresolved issues to the appropriate internal teams.
• Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Create and maintain comprehensive documentation for all resolved issues.
• Assist in the configuration and deployment of new and upgraded systems. 
• Participate in the development of IT support strategies and continuous improvement of support processes.
• Train and guide staff on basic technical procedures.
• Work closely with other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

Qualities

• Proven experience as a Level 2 IT Support Specialist or similar role.
• In-depth knowledge of computer systems, networks, and various software applications.
• Advanced troubleshooting skills.
• Ability to diagnose and resolve complex technical issues.
• Excellent problem-solving and communication skills.

Example responsibilities may include

• Develop and maintain dynamic websites and web applications using WordPress.
• Collaborate with the design and marketing teams to turn visions into reality.
• Ensure high-performance and availability, managing all technical aspects of the CMS.
• Establish and guide the website’s architecture.
• Ensure high-quality source code, testing, and debugging.
• Collaborate with front-end developers and web designers to improve usability.
• Stay updated with the latest industry trends and advancements.

Qualities 

• Proven work experience as a WordPress Developer.
• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
• Experience building user interfaces for websites and/or web applications.
• Proficient understanding of code versioning tools.
• Strong understanding of PHP back-end development.
• Familiarity with Google Tools such as Analytics and Search Console.
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
• Excellent written and verbal communication skills.
• Basic graphic design skills to create social media and website content.
• Proficient in MS Office suite, including Excel and Outlook.
• High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

Example responsibilities may include

• Develop mock-ups and design prototypes for website landing pages using Figma.
• Create custom graphics and illustrations for social media templates.
• Develop the company’s brand identity including logo redesigns, color schemes, and brand guidelines.
• Create compelling custom-designed presentations and sales materials.
• Willingness to understand the target audience, marketing strategy, and tailor designs accordingly.
• Collaborate with marketing and product teams to ensure alignment with overall strategies.
• Stay updated with industry trends and best practices to drive innovation in graphic design.
• Design and produce advertising digital and print collateral.
• Ensure consistency in designs across all marketing channels.

Qualities

• Provide a portfolio or sample of previous graphic design work.
• Proficiency using Figma for online design mock-ups.
• Proficiency and experience in Adobe Creative Suite (Illustrator, Photoshop, InDesign, LightRoom).
• At least 3 years of experience as a graphic designer.
• Strong understanding of design principles, typography, and color theory.
• Excellent written and verbal communication skills.

Example responsibilities may include

• Assembling and organizing campaign assets and setting up campaigns in Google Ads.
• Conducting thorough keyword research to identify opportunities and optimize ad targeting.
• Creating and managing Google Ads campaigns, including ad copy, creative assets, and budget allocation.
• Monitoring campaign performance, analyzing data, and making data-driven optimizations to improve ROI.
• Collaborating with the marketing team to align Google Ads campaigns with overall marketing objectives.
• Staying up-to-date with industry trends and best practices in Google advertising.
• Developing and implementing effective advertising strategies and campaigns on other platforms such as Facebook and Twitter.
• Understanding of conversion optimization techniques to maximize campaign performance.
• Familiarity with web analytics tools to track campaign performance and generate insights

Qualities

• Sample portfolio or case studies showcasing successful Google Ads campaigns.
• Proficiency in Google Ads Manager platform.
• Strong knowledge of affiliate marketing and experience with running affiliate campaigns on Google.
• Excellent analytical skills and ability to interpret data to drive campaign optimizations.
• Knowledge of SEO principles and best practices for integrating SEO into Google Ads campaigns.
• Familiarity with other advertising platforms such as Facebook Ads and Twitter Ads.

Example responsibilities may include

• Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
• Conduct keyword research to identify target keywords and phrases.
• Develop and implement on-page, off-page, technical, and content optimizations.
• Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
• Develop and execute off-page SEO through link building
• Develop and execute a content strategy to grow organic traffic.
• Conduct competitor SEO analysis to incorporate into the SEO strategy.
• Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
• Stay updated with the latest industry trends, algorithm updates, and best practices.

Qualities

• Proficiency in Google Analytics, including GA4.
• Proficiency in Google Search Console.
• Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
• Minimum of 3 years of experience in SEO, preferably in an agency setting.
• Strong understanding of HTML/CSS and website structures.
• Excellent written and verbal communication skills.

Example responsibilities may include

• Perform online competitor research and analysis.
• Support the marketing manager and marketing team with daily marketing tasks and operations.
• Collect data, organize, and provide regular reporting on marketing activities and success metrics.
• Create social media content and manage the company’s social media pages.
• Draft copy for email campaigns.
• Work with the marketing manager to draft website copy for landing pages.
• Send email follow-ups to sales leads.
• Manage leads in the company’s CRM.
• Assist with the coordination of marketing events and promotions.
• Collaborate with other departments to ensure brand consistency and timely response to concerns.

Qualities

• Excellent written and verbal communication skills.
• Basic graphic design skills to create social media and website content.
• Proficient in MS Office suite, including Excel and Outlook.
• High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

Example responsibilities may include

• Manage and optimize job ad listings across various online platforms to attract a diverse pool of candidates.
• Collaborate with clients to understand their specific needs and craft compelling job descriptions that resonate with potential candidates.
• Screen and shortlist applicants based on their qualifications, experience, and alignment with job criteria.
• Conduct comprehensive interviews to assess candidate suitability and cultural fit.
• Coordinate and facilitate interviews between candidates and clients, ensuring a smooth and efficient process.
• Prepare, negotiate, and finalize job offers and employment contracts in line with company policies and client requirements.
• Stay updated with the latest trends in recruitment and continuously seek ways to improve the recruitment process.
• Build and maintain a network of potential candidates through proactive market research and ongoing relationship management.
• Collaborate with internal teams and provide insights on market trends, competitive intelligence, and talent landscape.

Qualities

• Proven experience in the recruitment industry or a strong HR background.
• Proficiency in major online job platforms such as LinkedIn, Seek, and Indeed.
• Hands-on experience with Applicant Tracking Systems (ATS) like Zoho, Bamboo HR, BreezyHR, etc.
• Strong interpersonal and communication skills with the ability to build rapport quickly.
• Detail-oriented with excellent organizational and multitasking abilities.
• A proactive approach to problem-solving and the ability to work in a fast-paced environment.

Example responsibilities may include

• Manage and optimize job ad listings across various online platforms to attract a diverse pool of candidates.
• Screen and shortlist applicants based on their qualifications, experience, and alignment with job criteria.
• Prepare, negotiate, and finalize job offers and employment contracts in line with company policies and client requirements.
• Collaborate with internal teams and provide insights on market trends, competitive intelligence, and talent landscape.

Qualities

• Proficiency in major online job platforms such as LinkedIn, Seek, and Indeed.
• Hands-on experience with Applicant Tracking Systems (ATS) like Zoho, Bamboo HR, BreezyHR, etc.
• Strong interpersonal and communication skills with the ability to build rapport quickly.
• Detail-oriented with excellent organizational and multitasking abilities.
• A proactive approach to problem-solving and the ability to work in a fast-paced environment.

Example responsibilities may include

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances, or other issues.
• Manage the recruitment and selection process.
• Support current and future business needs through the development, engagement, motivation, and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Ensure legal compliance throughout human resource management.

Qualities

• Proven working experience as HR Manager or other HR Executive.
• People-oriented and results-driven.
• Demonstrable experience with Human Resources metrics.
• Knowledge of HR systems and databases.
• Ability to architect strategy along with leadership skills.
• Excellent active listening, negotiation, and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labor law and HR best practices.
• Degree in Human Resources or related field.

Example responsibilities may include

• Assist management in collecting, reporting, and analyzing data-driven insights on key business metrics.
• Conduct comprehensive data analysis to identify trends, patterns, and anomalies.
• Collaborate with cross-functional teams to implement data-driven strategies and recommendations.
• Design and maintain dashboards and visualizations to track business KPIs.
• Use statistical tools and techniques to perform quantitative analyses.
• Ensure data integrity and accuracy by regularly cleaning and validating datasets.
• Proactively identify opportunities for process improvements and efficiency gains.
• Translate complex findings and insights into a clear and actionable business narrative.

Qualities

• Bachelor’s degree in Data Science, Statistics, Computer Science, or a related field.
• Excellent skills and proficiency with Microsoft Excel (must have own software license already installed on your computer).
• Proficiency with SQL and database management.
• Strong commercial acumen and understanding of business KPIs.
• Ability to quickly learn how to use and navigate different online platforms (CRM, accounting software, etc).
• Ability to work in a team and excellent communication skills.
• Familiarity with data visualization tools such as Tableau, Power BI, or similar.

Example responsibilities may include

• Tenant Relations:
• Swiftly respond to and resolve tenant inquiries, ensuring tenant satisfaction and loyalty
• Handle all tenant-related issues with a proactive, solution-focused mindset
• Property Maintenance:
• Efficiently manage property maintenance requests, coordinating with contractors to ensure timely and quality repairs
• Oversee property inspections to ensure they meet company and regulatory standards
• Rental Listings and Applications:
• Post rental listings across various platforms, ensuring maximum visibility
• Diligently screen applicants, ensuring potential tenants align with our company’s standards and values
• Financial Management:
• Help collect rent from tenants, maintaining a high collection rate
• Lease Administration:
• Generate, update, rental agreement

Qualities

• Proven experience with property management software.
• Strong communication skills, with an emphasis on customer service.
• An organized approach to work, with a keen eye for detail.

Example responsibilities may include

• Be available to handle guest communications during their stay
• Respond promptly to any guest requests or issues
• Coordinate with operations team to resolve requests (early check-in, extra amenities, etc)
• Provide excellent customer service to ensure 5-Star vacation experience

Qualities

• Previous customer service experience required
• Strong communication skills
• Highly responsive and available 24⁄7
• Experience with Airbnb platform preferred
• This role handles all guest communications from in-stay till check-out
• The main focus is being highly responsive to create amazing stay experiences.
• Will coordinate with operations team to fulfill guest request